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RemoteSpy - Secure Online Purchase
Frequently Asked Questions
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Please read the following frequently asked questions before placing your secure online purchase. If you have additional questions regarding RemoteSpy please feel free to contact our support department by submitting a ticket by clicking here

[Question]: Does RemoteSpy work with my internet connection?
Yes, RemoteSpy works with all internet connections including but not limited to local area networks (LAN), cable, DSL, ADSL, and dial up connections. The upload speed for log files may vary depending on your internet connection.

[Question]: Is my RemoteSpy account protected? Can anyone access it?
RemoteSpy uses a plethora of security measures to maintain the safety and integrity of your personal information. Sensitive information transmitted between you and our website is SSL encrypted and can only be accessed with your username and password.

[Question]: Can RemoteSpy be installed from external drives or CDROMS?
Yes, RemoteSpy can be installed simply by copying the monitoring executable generated from your configuration to your PC. Simply copy the file to a disk and run the file on the PC to be monitored (which you also own) to begin monitoring it. You, the owner of the PC, will know it's there, but none of the other users of your computer will know that your PC is being monitored: The installation is completely stealth and runs instantly.

[Question]: How do I view the recorded data in my members account?
Upon purchase, each RemoteSpy user is given detailed instructions on how to access their account. This email issues you an order ID which is used to create your personal username and password for logging in and reviewing log details over an encrypted connection.

[Question]: How do I retrieve a lost password?
If you have lost your password you may reset it here simply by entering your username and email address. A password reset link will be immediately sent to you via email if you're a registered user.

[Question]: What operating system is RemoteSpy compatible with?
RemoteSpy is compatible with all web-browsers and is fully compatible with Microsoft Windows 8, 7, Vista, XP, NT, and 2000. Intel MAC Computers are also supported if one of these versions of Windows is installed. We currently do not support the monitoring of non-Intel based MAC Computers, but you can create your RemoteSpy module online and deliver it from a MAC to a Windows-based PC for recording.

[Question]: What happens when a user clicks on the monitoring .exe?

Once you or a user of your computer opens or runs your RemoteSpy module an install confirmation screen will initially be shown. Simply clicking the OK to install button will cause RemoteSpy to install with the settings you have chosen. If you choose not to use the notification functions, the software will give no signs or warnings whatsoever that other users of your computer will see while RemoteSpy is actively monitoring your computer in stealth. When installing to the same computer you have configured RemoteSpy at, you can optionally skip the install screen when using the RSConfig utility.

[Question]: How do I uninstall RemoteSpy once I am done using it?
RemoteSpy can be easily uninstalled by logging into your RemoteSpy control panel, selecting a computer and clicking uninstall. This will completely stop the monitoring process and uninstall RemoteSpy. Previously collected computer monitoring logs will remain in your account until you choose to clear them.

[Question]: If I purchase RemoteSpy, do I get unlimited use of the software?
Once you complete your secure online purchase and access your RemoteSpy account you are given 365 days access to this account. You may log as many users as you want on a single computer. Additional licenses are available for just $19.95 each if you need to monitor more than one computer. You will receive an email notice when your account is due for renewal a week prior to it expiring.

[Question]: What is the cost to renew my account for another year?
After a year access to you'll be provided an option to renew your account for an additional year at a discounted rate of $29.95. Renewing provides a client with ongoing data storage and bandwidth on the log servers as well as access to free version upgrades. Renewal discount is available up to 60 days after your account expires.

[Question]: Will a firewall stop RemoteSpy software from working?
All software must get past your firewall in order to be installed. A firewall is a good thing when it blocks software you don't want, but in the case of installing RemoteSpy on your PC to monitor its activity, RemoteSpy uses a special feature to send the logs to our server. A firewall in most cases will not stop RemoteSpy from transmitting data recorded from your PC.

[Question]: How often do the logs update?
Logs will update in 10 minute intervals once installed. The monitored computer must be turned on and connected to the internet for updates to occur.

[Question]: Where do I download my software?
You can configure and download your RemoteSpy module at any time via the "Create Spymodule" area inside of your administration area. Your customized spymodule is the file you deliver and have executed or opened on the computer you own that wish to monitor. The RemoteSpy module cannot be used on any computer other than one you own or have the owner's consent to install it on.

[Question]: Where can I purchase additional licenses?
You can purchase additional licenses by clicking here. Each additional license is $19.95. After ordering you'll receive an order code that can be redeemed inside of your current account.

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User Feedback:

[User Feedback]
RemoteSpy has helped me find out what was really happening on my PC!

[User Feedback]
Your product Remote Spy has helped us in catching a habitual sex offender.

[User Feedback]
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[User Feedback]
Spy Software, LLC. you guys are great. Thanks for the wonderful product.

[User Feedback]
Just wanted to say thanks. Your support team is outstanding and met my needs.

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